Customer experience Monitor

CEM

Customer Experience Monitor

Measuring your experience with D&M is key to our constant improvement in delivery of not only research and insights but real commercial outcomes, that is our mutual success!

D&M asks its clients to review our performance after every project delivery, and we reward our clients who participate with a double pass to the movies!

We measure ourselves against a number of KPIs, the most important of which is a lead indicator of our contribution to commercial success – will you implement our recommendations.

You can participate at any time here: http://survey.websurveycreator.com/ dandmresearch/ DMCEM

A snapshot of our 2015/16 performance is shown below:

  • Average Satisfaction 9.1 out of 10 (Completely Satisfied)
  • 85% Met or Exceeded their Expectations
  • 67% to Implement All or Most of our Recommendations

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