Measuring your experience with D&M is key to our constant improvement in delivery of not only research and insights but real commercial outcomes, that is our mutual success!
D&M asks its clients to review our performance after every project delivery, and we reward our clients who participate with a double pass to the movies!
We measure ourselves against a number of KPIs, the most important of which is a lead indicator of our contribution to commercial success – will you implement our recommendations.
You can participate at any time here: http://survey.websurveycreator.com/ dandmresearch/ DMCEM
A snapshot of our 2015/16 performance is shown below:
- Average Satisfaction 9.1 out of 10 (Completely Satisfied)
- 85% Met or Exceeded their Expectations
- 67% to Implement All or Most of our Recommendations