D&M Passes Its ISO Audit With Flying Colours

Posted by  D&M Research Team

POSTED ON  November 28, 2022

D&M Research is pleased to report that we have passed our annual ISO audit, reflecting our ongoing commitment to delivering quality research services of an international standard.

The process of certification involved an accredited third-party certification body assessing us in order to ascertain that our management systems meet the requirements of ISO 20252.

What is ISO 20252?

ISO 20252 is the international standard for market, opinion and social research.

It lays out guidance and requirements relating to the way in which research studies are planned, carried out, supervised, and reported to clients commissioning such projects. It encourages consistency and transparency in the way research is carried out, and confidence in their results and in their providers.

Benefits to buyers of research

An agency that adopts consistent, standardised process in an ISO 20252-based quality management system:

  • improves product and service quality
  • ensures timely delivery of services
  • reduces errors and rework
  • assists in the protection of respondent privacy
  • increases satisfaction
  • improves buyer confidence.

Benefits to our company and the industry

Further benefits of doing business to the standards set out by ISO 20252 include:

  • enhancing the management of risk
  • increasing efficiency and productivity
  • increasing customer loyalty
  • being a model to reflect the professionalism of our company
  • becoming a training platform for new employees
  • fostering a culture of quality/continuous improvement
  • confirming our company’s commitment to quality assured processes internationally
  • increasing opportunities for international business
  • bringing professionalism to our industry.

Learn more about D&M Research’s accreditations.


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