If you include the Net Promoter Score (NPS) in your customer experience program as a valuable source of information, you may find this whitepaper an interesting read. This white paper not only outlines our research methodology and findings in detail, but also aims to provide solutions to the long-standing issues with NPS. The research won Best Paper at the 2017 Australian Market & Social Research Society’s National Annual Conference. To further discuss our award-winning NPS paper and resulting program, call D&M Research on (02) 9565 2655 or email Robyn* today. *Robyn Ordman is the author of the award-winning paper "5 New Ways To Revitalise Your NPS Program" and a Research Consultant at D&M Research.
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